1. Check your spam or junk folder if you are using email verification.
2. Make sure you have entered the correct phone number or email address.
3. If you still haven't received the code, try again after a few minutes.
To reset your password, click on the "Forgot Password" link on the login screen. Enter your email address, and we will send you a 6-digit verification code. Enter the code along with your new password to regain access to your account.
Accounts are usually disabled due to violations of our Terms of Service. If you believe this is a mistake, please send feedback to our support team for further investigation.
Currently, for security reasons, you cannot change your primary email address directly from the app. Please contact our support team to assist you with this process.
Your username is typically your email address. Try logging in using the email associated with your account. If you still can't remember it, please reach out to support.
Please check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection. If your network is fine, try restarting the app.
Currently, Mxr uses a secure 6-digit email verification code for new device logins. Full 2FA integration via authenticator apps is coming soon.
If we detect unusual login attempts, we temporarily lock the account for your safety. Please wait 15-30 minutes and try again. If it remains locked, contact support.
To delete your account, go to Settings > Account > Delete Account. Confirm the action. All your chats, media, and personal data will be permanently removed from our servers.
On the main Home screen, tap the "New Task" button at the bottom. This will open a fresh chat window where you can start asking your technical questions.
Mxr adapts its response based on your subscription. Lite gives quick short answers, Pro gives detailed technical steps with files/images, and Max Pro adds voice and deep thinking capabilities.
Your chat history is automatically saved to the cloud. You can view all your previous chats from the Home screen. You can also mark them as favorites or categorize them using the icons below each chat.
Voice input is available exclusively for Mxr 1.1 Max Pro users. Tap the microphone icon next to the text input field, speak your technical issue, and Mxr will transcribe and answer it.
Go to Settings > Appearance to switch between System, Light, and Dark modes. You can also adjust the Font Size in Settings to make the text easier to read.
If you schedule a task/chat, Mxr will send you a notification. You can manage your device notification settings from your phone's system settings app.
Updates are delivered through the Apple App Store or Google Play Store. We recommend keeping the app updated to get the latest features and bug fixes.
You can delete your data at any time from Data Controls. PDF export of your chats is a Pro feature currently in development.
Lite users can create up to 5 tasks with 10 messages per task. Pro users can create up to 25 tasks, and Max Pro users up to 70 tasks per billing cycle. Media limits also vary by plan.
Please check your internet connection first. If the network is fine, the AI server might be experiencing high traffic. Wait a moment and try sending your message again.
Response times can vary based on your internet speed and the complexity of the technical issue. Mxr 1.1 Max Pro users get priority servers, which offer significantly faster response times.
Currently, you can navigate away from the chat screen to stop the generation. A dedicated "Stop" button is coming in the next update.
Make sure you are logged into the correct account. Use the search or filters (All, Favorites, Scheduled) on the Home screen. If you recently deleted a chat, it cannot be recovered.
While Mxr is highly accurate, AI can sometimes make mistakes. If an answer seems incorrect, try rephrasing your question or provide more technical details (like error codes). You can use the "Thumbs Down" button to report bad answers.
Use the "Send Feedback" button in the Help Center, or use the Thumbs Down icon below the AI's message. Please describe the bug clearly so our engineers can fix it.
This is usually a connection issue. Ensure you have a stable internet connection. If it persists, the image file might have been corrupted during upload.
Check your device's volume and ensure it is not on silent mode. Voice output features are currently being rolled out for Max Pro users.
You can copy text by tapping the "Copy" icon located at the bottom right of the AI's message bubble.
Complex mathematical equations might not render perfectly on older devices. We are continuously improving our text rendering engine. Try rotating your device to landscape mode for a better view.
I can't log in with my social account.
If you are having trouble logging in with Google or Apple, please ensure that you are using the same account you originally signed up with. If the issue persists, try clearing your browser cache or contacting support.